Our return policy is designed to provide you with the best possible shopping experience. We stand behind the quality of all the products we sell and want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we will be happy to offer a refund or exchange within 30 days of the delivery of the product.
To initiate a return or exchange, please get in touch with us using our contact form. While filling out the form, follow the return process listed below for the quickest results.
- Items must be returned in their original packaging, with all tags and accessories included.
- Items that are damaged, altered, or show signs of wear or use will not be accepted for return or exchange.
- Custom/personalized orders are final and cannot be returned or exchanged unless there is a defect or error in the product.
- Final sale items and gift cards are not eligible for a refund.
Return Request Process:
- When filling out the form on the contact page, select “Return/Refund Request” in the “What help do you need?” dropdown.
- Once the “Return/Refund Request” option is selected, enter your order number and the reason for requesting a refund or return.
- Once submitted, we will reach out within 5-10 business days of the initial request.
- If the request is approved, more details will be given on how to send the products back for the final examination.
- If the request is denied, you will be contacted with an explanation as to why the request wasn’t approved.
- In the case of any refund, we reserve the right to refund only to the original payment method.
- We do not offer cash refunds.
- Return shipping costs are the customer’s responsibility unless there is a defect or error on our part.
- Refunds will be processed within 5-10 business days of receiving the returned item.
- If you have received a damaged or defective item, please contact us immediately and we will arrange for a replacement or refund.
- This policy is in accordance with the consumer protection laws regulated by the Federal Trade Commission and other regulating agencies.
Modification of Policy:
We reserve the right to modify this refund policy at any time without prior notice.
If our return policy is difficult to understand or something is not clear, feel free to ask for assistance through our contact form.